Terms and conditions
1. Preamble
These General Conditions of Sale (hereinafter “CGV”) apply exclusively to the online sale of products offered by “Plantes Addict” on its website www.plantesaddict.com. These conditions govern sales between the company Plantes Addict, whose head office is located at 3 CHE DE PREN TE GARDE 07800 LA VOULTE-SUR-RHONE, registered in the Trade and Companies Register under number 849 483 649 , and any consumer physical person who makes a purchase via the website, hereinafter referred to as "the Customer".
2. Definitions
Customer: designates any natural person who acts for purposes which do not fall within the scope of their commercial, industrial, artisanal, liberal or agricultural activity, who places an Order on the site www.plantesaddict.com.
Order: act by which the Customer undertakes to purchase products and “Plantes Addict” to sell them to them.
Products: all goods offered for sale on the site www.plantesaddict.com.
Site: designates the e-commerce site accessible via the Internet at the address www.plantesaddict.com, on which the Products are presented and sold to customers.
3. Application of the General Conditions of Sale
These General Terms and Conditions are accessible at any time on the “Plantes Addict” website and will prevail, where applicable, over any other contradictory document, such as a prospectus, magazine, catalog, or other announcement which has only informative value. . Validation of the order by the Customer implies unreserved acceptance of these General Terms and Conditions in their entirety. Modifications to these General Terms and Conditions are enforceable against users of the site from the moment they are posted online and cannot apply to transactions previously concluded.
4. Products and compliance
4.1. Description of Products: “Plantes Addict” strives to present as clearly as possible the main characteristics of the products (on the information sheets available on the site) and the mandatory information that the Customer must receive under applicable law. The Customer undertakes to read this information carefully before placing an order on the site.
4.2. Availability of Products: Product offers are valid as long as they are visible on the site, while stocks last. In the event of product unavailability after placing the order, the Customer will be informed by email and asked to cancel or modify their order. If one of the products in the order is out of stock, the rest of the order will be shipped.
5. Orders
5.1. Placement procedure: To place an order, the Customer must follow the online purchasing process and click on “Buy” to submit the order. Before that, the Customer can check the details of his order and its total price, and return to previous pages to correct any errors or possibly modify his order.
5.2. Order confirmation: After receipt of validation of the purchase and payment, “Plantes Addict” sends an e-mail to the Customer confirming this, including a summary of the items purchased, the price invoiced and delivery costs. This confirmation signifies acceptance by “Plantes Addict” of the Customer’s order and thus forms the sales contract between the parties.
5.3. Order modification: As long as the order is not in "in preparation" status, the Customer can modify his order. To do this, he must contact customer service.
5.4. Cancellation of order: The Customer may request the cancellation of his order, only if it has not yet been shipped. For any cancellation, the Customer must promptly contact “Plantes Addict” customer service.
6. Delivery and reception
6.1. Delivery methods: “Plantes Addict” offers different delivery methods, the details of which (costs and estimated times) are presented on the site. The products are delivered to the address indicated by the Customer when ordering.
6.2. Delivery times: The times indicated on the site are estimates including preparation and shipping time. “Plantes Addict” strives to respect these deadlines but exceeding them cannot give rise to damages, deduction or cancellation of the order by the Customer.
6.3. Delivery tracking: Once the order has been shipped, the Customer will receive a tracking number allowing them to follow the progress of the delivery.
6.4. Receipt of products: Upon delivery, the Customer must immediately check the condition of the products received. Any anomaly concerning delivery (damage, missing product compared to the order form, damaged package, broken products, etc.) must be indicated within 48 hours of receipt.
7. Right of withdrawal
7.1. Withdrawal period: In accordance with the legislation, the Customer has fourteen calendar days from receipt of the products to exercise their right of withdrawal without having to provide reasons or pay a penalty.
7.2. Conditions for exercising the right of withdrawal: The Customer informs “Plantes Addict” of his decision to withdraw by sending, before the deadline expires, an email to the contact address or via the withdrawal form available on the site.
7.3. Effects of withdrawal: In the event of withdrawal, all payments received from the Customer will be refunded, including standard delivery costs, without undue delay and, in any event, no later than 14 days from the day on which "Plants Addict" is informed of the Customer's decision to withdraw.
7.4. Return of products: The Customer must return or return the products to “Plantes Addict” without undue delay and, in any event, no later than 14 days after communicating their decision to withdraw. Return costs are the responsibility of the Customer.
8. Warranties and after-sales services
8.1. Legal guarantee of conformity: The products supplied benefit from the legal guarantee of conformity (articles L.217-4 et seq. of the Consumer Code) which protects the Customer against defects in conformity of the products sold.
8.2. Guarantee against hidden defects: The products are also covered by the guarantee against hidden defects (articles 1641 et seq. of the Civil Code) which allows the Customer to return defective or non-compliant products delivered.
8.3. After-sales service: In the event of non-compliance or defect noted, the Customer must contact “Plantes Addict” customer service who will indicate the procedure to follow to return or exchange the defective products.
9. Force majeure
The obligations of “Plantes Addict” will be suspended in the event of the occurrence of a force majeure event which would prevent the execution of its obligations. “Plantes Addict” will inform the Client of the occurrence of such an event as soon as possible.
10. Applicable law and jurisdiction
10.1. Applicable law: These General Terms and Conditions and the resulting transactions between “Plantes Addict” and its Clients are governed and interpreted in accordance with French law, without regard to conflict of law principles.
10.2. Competent jurisdiction: In the event of a dispute, an amicable solution will be sought before any legal action. In the absence of amicable resolution, all disputes to which purchase and sale transactions concluded under these General Terms and Conditions could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences will be subject to the competent courts under common law conditions.